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FAQs

What is the part number for the plate and the 2030 cylinder?

Resolution: Part numbers listed below: 2030-3071 cylinder assembly includes the closer cylinder and finish plate. 2030-3971 is the cylinder only. 2030-3002 is the finish plate. 2030-3077T is ...:

GF3000 coil does not float

Resolution: Current production GF3000 have a fixed , solid coil. Previous models excluding the BRD had spring load floating coils. This allowed the coil to drop and meet the armature, Engineering is reviewing ...:

M490DE plunger does not trigger delay egress cycle

Resolution: you must turn on dip switch 8 to enable the plunger switch. Possible bad micro switch :

M490DE delayed egress 30 delay cycle time

Resolution: The M490DE/DEP series delayed egress maglock can be requested with 30 second delay but must be accompanied by a letter from the local Authority approving a 30 configuration. Add "-30S" &n...:

Is the Falcon 8200 series operator UL listed for use on Fire doors?

Resolution: The Falcon 8200 series operator is not UL listed for use on fire doors. The Falcon 8200 series operator is only ELT/UL certified to the UL 325 Standard, UL 228 standard and the CAN/CSA Standar...:

Will an ALK sound when the exterior trim is used to enter from the pull side?

Resolution: The ALK exit alarm will sound when the exterior trim is used to enter from pull side without using access control when an LX latch bolt monitor switch is used instead of RX push bar monitor switch.:

What is the Falcon cam designation for use on 25 series trims?

Resolution: For standard (non-IC) cylinders, use the Falcon #4 straight cam For IC cylinders, use the Falcon #5 cam :

The hold open does not adjust on my Benchmark 9100 Series operator.

Resolution: First check to make sure that the arm was set up properly. See here for Benchmark installation instructions. It has to do with how the control senses the motor current when pushing the ...:

Does the 4600 Series (4630 4640) operator have a built in relay?

Resolution: Yes, the 4600 Series operators have a built in ES (electric strike) relay that can be used to unlock a strike, maglock, or EL device before opening the door.:

Can you change 98/9947 WDC device to a 98/9947 hollow metal device?

Resolution: Yes, for Panic devices only by ordering the top rod kit part #050574, bottom rod kit part #050575, and screw pack #090061. Fire Rated devices can NOT be converted and would require a compl...: