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FAQs

Why does my Trilogy Lock not retract the latch when I replace a lever trim on a 98/99 series device?

Resolution: If the NL screw on the 99 device has been removed the Trilogy lock will not retract the latch. :

What would cause a key to get stuck in a cylinder?

Resolution: Check the following: Debris in the cylinder The cylinder cap could be too loose Incorrect pinning of the cylinder The cylinder plug is not returned to the neutral position with the cylinder s...:

Can an old style 33/35 series device be replaced with a newer 33A/35A?

Resolution: The 33/35 series can be replaced with 33A/35A with a small modification to the door. See the template, 33A Retrofit Preparation, for the necessary modification to the door and ...:

Can you take a F-25-C and make it into a F-25-C-WDC?

Resolution: Device replacement would be required.:

Will the Chexit device work as a standard panic if not hooked up to power?

Resolution: The Von Duprin Chexit devices operate as a regular mechanical device if it is not electrically connected or if it is not turned on with key cylinder on the cover plate or disarmed with access ...:

M400 mag lock non standard door applications

Resolution: Current default door thickness for the M400 series Mag is 1 3/4 if a door up to 3 inches thick needs to be accommodated order P390498-2 , -2 1/2 ,-2 3/4 ...:

How do you remove an AL series lever?

Resolution: See instructions below. :

Does the PD listed with lock model number mean anything?

Resolution: Schlage and Falcon use the P cylinder suffix to designate conventional key-in-lever (KIL) 6 pin cylinder. The D means that the lock will have a deadlatch.:

How does the L9456 function?

Resolution: L9456 mortise lock is a Corridor Lock Latchbolt retracted by knob/lever from either side. Deadbolt thrown or retracted by key outside or inside thumbturn. Throwing deadbolt locks outside ...:

Can the RG-27 be used with the Falcon XX/19/24/25-V?

Resolution: The Von Duprin RG-27 will cover the surface vertical rods of the Falcon devices.: