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FAQs

Is the Chexit available on 3347A and 3327A devices?

Resolution: CX3347A and CX3327A Chexit devices will be available at the end of 4th quarter in 2015. :

What is the standard backset on a Falcon B lock?

Resolution: The standard backset for the Falcon B Series is 2-3/4". A 2-3/8" backset is also available if specified.:

Are the Von Duprin EL and the HD-EL solenoids the same?

Resolution: The solenoids are different. The current standard EL solenoid and mounting bracket is a one piece unit. The bracket is crimped into the front of the solenoid. This solenoid and plunger has no mech...:

Is the 2030 spring adjustable?

Resolution: All the 2030 series closer have a fixed spring sizes. Example -- a 2031 has a size 1 spring, a 2302 has a size 2 spring, 2033/2034/2035 etc. All the 2030 series closer are shipped a...:

If they need the alarm kit for the 17 or 18 series what can they do?

Resolution: The older version of the circuit board for the exit alarm(EA) kit was discontinued in June 2012 and no longer available. You will need to replace the device with the 24 or 25 series with...:

What could cause a 9100 Series Benchmark operator not to open when the actuator is pushed?

Resolution: If the 9100 Series Benchmark operator does not open when the actuator is pushed: Verify the unit has 120 volts applied to it. Verify the the power light on the control box is on. If not, check ...:

Can you mount a 4040 Top Jamb with a GJ 100?

Resolution: Yes, you can use the 4041/4040XP in a Top Jamb mount application along with a GJ 100 if you use the 4040XP-18G drop plate for installing the closer. This drop plate has to be used to drop the clos...:

Is the 25-V handed?

Resolution: The 25-V is shipped handed, but is field reversible. See step 11 of attached instructions for reversing handing, 25-V Instructions.:

How can I cover a 86 or 161 prepped door with a 19-R?

Resolution: The 4170 cover plate can be used to cover the 86 & 161 prepped doors.:

What parts are needed when converting the 8875L to L-NL?

Resolution: To convert the 373L to NL function, it requires NL cylinder plate, 050599 which would have been shipped with the 373L trim.: