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FAQs

Is the Middle Swing operator still available?

Resolution: The Middle Swing Operators were obsoleted in 2009. The Middle swing was the 2900 (concealed) and the 9700 (surface) series operators. :

How can the Von Duprin 98/9975-L with 996L classroom trim function be converted as a night latch function in field?

Resolution: The following steps are required to convert the Von Duprin 98/9975L from classroom to night latch function: Order new 996L-NL-M trim and reset NL drive screw in mortise lockbody as se...:

What is the part number for hex dogging conversion kit for a 99 device?

Resolution: The part number for hex dogging conversion kit for 99 devices is 050114.:

Can I electrify an existing 360L?

Resolution: The Von Duprin 360L trim can be ordered with an electric option. This trim will not have key over ride when it is electrified. Existing 360L can't be converted to electric trim. Order E360...:

Is cylinder dogging available on the 1790 device?

Resolution: Since the entire pushpad moves on the DOM 1790 device true CD is not available on the device. The hold back function(HB) can be used from the pull side and hold the latchbolt retracted similar...:

Does the WMS screwpack also have SRT screws?

Resolution: The WMS (Wood Machine Screw) and the SRT (Self Reaming Tapping) are separate screw packs.:

Can the archive files, HNA files in Handnet for Windows be merged together

Resolution: The HNA archive files cannot be merged. They can only be read from within Handnet for Windows:

What is the difference between a 4410ME and a 4310ME?

Resolution: The 4410ME (4414ME) is a double arm unit that mounts on the push side of the door. The 4310ME (4314ME) is a single arm/track unit that mounts on the pull side of the door.:

Why is the battery draining so quickly on an AD-Series lock with a Keypad ONLY (KP) credential reader?

Resolution: A Technical Note has been generated to document one method of measuring battery current. See the attachment HERE.:

What is the part number for a full size interchangeable core control key?

Resolution: Classic Conventional Key Blanks and Cut Keys Part Number Description Key Blanks 35-056 Control Standard bow, embossed both sides 35-076 Standard bow, unembossed both s...: