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FAQs

Resolution: The 4010, 4020, 4110, and 4040/4040XP are heavy duty closers.:

What is the size of the L and N escutcheon?

Resolution: The difference between the L and N escutcheons is the size and how they are manufactured. L Escutcheon: 8" x 1 3/4" x 7/16" (203mm x 44mm x 11mm) Cold-forged brass, bronze or stainless steel b...:

Are parts still available for the old Falcon M locks?

Resolution: Related solution: What is the part number for the lever return spring for the old M series mortise lock?:

What is the part number for the lever return spring for the MA lock?

Resolution: Lever assemblies part numbers are found in the Pricebook. Note they are handed.:

Can Everest D keys be 1 bitted?

Resolution: These keys can be ordered and cut as 1 bitted.:

What did the latch on the MD lock look like?

Resolution: The MD latches are no longer available. Pictures of the latches are not available. Illustrations of the latches are below. :

What is the narrowest door a 4040 pull side will mount on?

Resolution: 14" door leaf is the narrowest with standard template.:

Is there an On/Off/hold open switch for the 9500 Senior Swing?

Resolution: The Senior Swing has an optional (plug in) Off/Auto/Hold Open switch available. The 8310-806R (rocker switch) The 8310-806K (key switch) :

Do we have parts for the old multi-piece center case cover for the 98/99 series devices?

Resolution: Von Duprin does not offer the old two piece center case cover any longer. The new center case cover will work on the old two piece cover device. Order the following parts: New 1-piece cover ...:

On the GT-400, if a user was enrolled, we were able to send a blank template and that would "un-enroll" the user. That appears to not be working now, why is that?

Resolution: The reader will not let you overwrite a template if it already has one. This includes overwriting a template with a zero length (blank) template which would indicate that the user is not...: