Ask your question Entering your question as a complete sentence will provide more accurate results than keywords or phrases.

FAQs

How do I change the handing on the RU lock?

Resolution: The RU lock is factory handed for a Left hand or Right hand door. For reverse handing ( Left hand reverse and Right hand reverse doors) see step 9 of the installatio...:

What power supply do I need for my 2 QELA devices with LCN auto operator?

Resolution: Use the PS902-2RS power supply with LCN auto operator on single door, PS904-2RS power supply on double door and PS904/906-2RS-2RS for 2 pair of QELA is required for basic operation with a...:

What is the Senior Swing 9540 REG arm part number?

Resolution: The part number for the threaded rod "only" on the Senior Swing regular arm is 9540-82, 9550-82, or 9560-82 or -82L for the long rod option. The part number for the threaded rod, turn buckles, an...:

How narrow of a door can a 98/9927 device be mounted?

Resolution: Minimum door opening on double door with 98/9927 should be 25.5" and single door is 25.65".:

Do we provide filler blocks for mounting the top fitting of a mullion on a narrow stop frame?

Resolution: We do not supply filler blocks for mounting the top fitting of a mullion on a narrow stop frame.:

Will the solenoid for the ND lock work on an old D lever series lock?

Resolution: The old D solenoid is no longer available and the ND solenoid is not an acceptable replacement.:

Can I mount an M490DE with a top jamb bracket or on an inswinging door?

Resolution: No - M490DE can't be top jamb mounted. It will not work for an inswinging door. :

How do I get a Size 1 (ADA) closer to close against air pressure?

Resolution: If an Size 1 (ADA) closer is set to 5 lbs. opening force, it will only have about 3 lbs. (60/70%) closing force. If the closer will not close against air pressure, but the ADA requirements have to ...:

Can the ND80 / ND12 / ND96 be converted from EL to EU or EU to EL?

Resolution: The electrified ND electrified solenoid driven lock shipped prior to March 14, 2016 can be converted between fail safe (EL) and fail secure (EU) by swapping out the solenoid, sleeve,...:

Why does the arm of my 4110 EDA touch the door when it is closed?

Resolution: If the closer arm is touching the door, it is because the arm or the closer body is not templated correctly. Confirm dimensions are taken from the proper location and make corrections if needed. :