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FAQs

Will one PS902 power supply run two Von Duprin exit alarm ALK'S?

Resolution: PS902:

Resolution: Both legacy Primus and Primus RP are available in large format 6-pin keying only. Primus XP, which is available in the Everest 29 keyway families, includes standard large format keying in Conventio...:

Why is the key locking and/or unlocking my E996L for a 9875?

Resolution: The 7500 mortise lock should be configured for NL function as shipped not as Classroom. See figure 4-3 in E996L instructions.:

What would cause a 4600 operator to click a few times when the actuator is pushed, but not open the door?

Resolution: If a 4600 clicks, but won't open the door: Verify proper connection of all the control box connectors. Verify correct manual operation of door. Verify actuator connections and any strike/maglo...:

How do you specify cylinder dogging for mortise cylinders?

Resolution: When ordering dogging with cylinder; specify complete cylinder with appropriate option below: XQ11-949 for all conventional cylinders XQ11-948 for full size and small ...:

Are the Schlage H series knobs sold separate?

Resolution: The knobs are available, part numbers listed below. 01-008 for a closed knob 01-009 for open levers 01-018 for cylinder knobs, LEV lever design not available in 01-018 01-026 for FSIC Specif...:

What electric strikes can be used with the Von Duprin aluminum mullions?

Resolution: Aluminum mullions 5654 or 5754 are not designed to accept any electric strike including 6300 surface mounted electric strike.:

Are the solenoids for DOM and Von Duprin the same?

Resolution: The solenoids for Von Duprin and DOM are different.:

How many wires does the Von Duprin E7500 lock body have and how are they used.

Resolution: The Von Duprin E7500 has a total of 8 wires. Two power wires. 12VDC solenoid has yellow wires. 24VDC solenoid has black wires. Six switch wires. Latchbolt monitor switch has three wires,...:

Why does a Chexit device blink once then powers down?

Resolution: If Chexit device LED blink once when you turn the unit on, the External inhibit green wire is not by passed or not connected to the access control normally closed contact. For devices sh...: