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FAQs

Resolution: Click the gear icon in Outlook and select "View all Outlook settings."Select "Mail" from the settings menu.Choose "Junk email" from the submenu.Click "Add" under "Safe senders and domains."Enter th...:

Does Schlage Offer Glass Knobs?

Resolution: Yes, the Schlage Residential line does offer glass knob options. However, these are exclusive to the Schlage Custom Series. Please click here, to learn more and see available options. :

Can a 4640 automatic operator be used with a Removable Mullion?

Resolution: The Special Template ST-3420 will be required to mount a 4640 Auto-Equalizer with a Removable Mullion.:

What is the cutout for the 8310-867F Flush mount box?

Resolution: When using the 8310-867F Flush mount box you will need a cutout of 5-3/8 square x 2” deep for the box to recess in the wall.:

Can you mount a 3130 with Pocket Pivots?

Resolution: When using pocket pivots with the concealed 3130 LCN closer you would need to use ST-1594 Template for mounting. No special parts are needed.:

How does LCN Recommend setting up the 6440 for use with the SOLA battery back up?

Resolution: When using the SOLA uninterruptible power supply with the 6440XP, it is recommended the 120VAC output from the SOLA is wired directly to a wall outlet, and then the plug in Transformer provided wit...:

Why do some doors that a user has access to on Engage portal appear greyed out?

Resolution: This occurs when a door was assigned as part of a device group instead of selected individually.If you click on the Groups option on the top of the page, you will then see them enabled.:

How do you disable tamper on Schlage RC in Pure Access?

Resolution: From the Pure Access software click on Access Points.Select the reader, under Actions select Edit device settings.:

Why will my 6440XP not open after a power cycle?

Resolution: The 6440 will attempt a learning cycle if it has recently experienced a power loss. During this cycle, the L speed LED will be Blinking Blue, and the door will open slowly to check for ob...:

Will Schlage 9651 Credentials work with HID Reader?

Resolution: HID readers can only read the secure sector of their HID cards.They can only read the CSN (card serial number) from our badges.: