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FAQs

How do you remove an AL lock from a door?

Resolution: AL-Series and discontinued D Lever-Series locks use castle nuts to hold the chassis to the spring cages and to keep the chassis positioned in the door. This causes confusion at times when the lock ...:

GT-400 Special Enrollment Template

Resolution: The special enrollment template, which will match with all other templates, consists of a 20 byte array. The first 18 bytes of the array contain values of 0xFE. The last two bytes contain 0x...:

How do I order the 5547 less bottom rod?

Resolution: The Von Duprin 5547 and 5547WDC Panic Devices can be ordered Less Bottom Rod (LBR) from the factory or installed without the bottom rod in the field. This reduces the security of the door a...:

Does the E 996 lever trim retract the latchbolt on the XP 99 device?

Resolution: Due to design the latchbolt of a XP98/99 does not retract into the center case of the device from any trim input. Pushing the pushpad or using the exterior trim allows the latchbolt to "pivot" arou...:

How do I retro fit the 2390 into the 1390 muntin?

Resolution: Replace the device and vertical rods with the current 2390 device and possibly a filler plate. A filler plate may be needed as the older 1390 device was sized per order whereas the 2390 is onl...:

How should the KR4954 mullion be ordered if used with another manufacturers device?

Resolution: When using Von Duprin KR4954 mullion with other manufacturer exit device such the mullion must be ordered blank with no strike prep. :

Is the Von Duprin Chexit part number 050228 a module or a kit?

Resolution: The circuit board is sometimes referred to as a "module" in the field.:

The TROUBLE LED on my PIM400-TD2 is blinking five times. How do I stop it?

Resolution: Push the LINK button near the TROUBLE LED once to stop the five blinks.:

What does a blinking TROUBLE LED (D1/D2) mean on my PIM400-TD2?

Resolution: a) One blink of the TROUBLE LED means the AD400 on this channel has low AA batteries. Install fresh batteries. b) Two blinks of the TROUBLE LED means the AD400 on this channel is not communicating...:

What power supply replaces the PS 873 - 4TD?

Resolution: Option Board Von Duprin PS914 Schlage PS902, PS904, PS906 900-2RS Yes No 900-2Q ...: