Why does the Schlage button light up “Green” when I open the door?

Resolution:

This change was implemented in firmware package CO.A.6 (or later) to help the customer in the communication and coupling process between the CO200 (CO250) and the hand held device (HHD).  

 

The green LED is to be lit up until the spindle (Triangles and Key Switch) are aligned properly; providing a visual indication of the problem.

 

If the mechanical alignment of the triangles on the back of the outside escutcheon are not aligned, the CO200 or CO250 will not connect with the SUS/HHD and will appear to be unresponsive to the user when they press the schlage button in an attempt to start USB communication.

Ensure these triangles are in alignment when communicating with the Hand Held Device. (See Below)  If this does not remedy the situation check the mechanical key installation to ensure the tailpiece is correctly orientated.

 

In firmware CO.A.6 (or later) the Schlage button on the CO200 (CO250) will turn green anytime that the spindle triangles on the front escutcheon are out of alignment or the mechanical key switch is active. This is the normal situation when operating the lever to retract the latch.

 

When unlocking the CO200 door by mechanical key override, the green led will be continuously ON until the key is released. This will occur after firmware CO.A.6 (or later) has been installed into the CO200 (CO250).