Touch screen will not light up

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Glass Light is a preparation in a door for view window, vision and/or glazing including glass stop and glazing bead and may also be refereed to as a lite. Doors are available with a wide variety o...
The following could cause the Von Duprin CX solenoid ( devices shipped prior to 8-24-2015) to pull and drop and sound the alarm with solid LED light. Wrong power supply, requires Von Duprin ...
The following could cause the Chexit solenoid ( devices shipped prior to 8-24-2015) pulls in then drop out with no alarm. Mechanical adjustment such as vertical rods. Disconnect t...
Make sure the lock AA batteries are good. 4.8 VDC or higher.
When in its “Active state”, the mechanical key switch can prevent USB connection. Make sure the lock key cylinder and tailpiece are properly installed.
Make sure the mechanical triangles on the back of the outside escutcheon are aligned properly.  See the installation instructions at www.schlage.com/support Schlage Technical Support.&nbs...
If the Schlage Utility Software pops up a "E201 error", just ignore it, and tap "Device Options" or update your firmware. See 78451  
Make sure the HHD/SUS is set to USB communication by checking the small icon right of the "No Device Connected" message.  The symbol should be a USB symbol when working with USB enable product...
There is a total of 4 red buttons on the front of the Senior Swing control box. To turn on the display, press and hold any 2 of the 4 red buttons at the same time for approximately 3-5 seconds. Y...
Inadequate power or wrong gauge wire is used the inrush current demand by CX will overload and shutdown the power supply.  You must use the Von Duprin PS873 or newer PS914 supply.   Related soluti...
Devices were shipped from the factory with motor driven after 8-24-2015. First confirm that you are using PS900 series (902,904,906 or 914) power supply.      1. Mea...
Devices were shipped from the factory with solenoid driven prior to 8-24-2015.  First confirm that you are using a PS873 or PS914 power supply.Measure the DC voltage at the ten wire hardness a...
The following items may cause the  PS900 series power supply to have no DC output voltage. 1. If  the DC voltage selection jumper is missing, the power supply will not provide any D...
Please visit the Schlage Residential website (FAQ / Knowledge Center) for all product and Customer Care information.Click on the following to link directly to the Residential Product...
Verify that the 120VAC is present at the controller (measure 120VAC on the 2 wire gray cable from I/O board to controller -- red/black wires in gray cable). If present, but no lights on the contr...
Chexit devices shipped prior to 8-24-2015 with solenoid driven could cause the Von Duprin CX solenoid to pull and drop and sound the alarm with solid LED or no LED light after the rear...