operator doesnt fully open

RELATED FAQS

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If a 4600 clicks, but won't open the door: Verify proper connection of all the control box connectors. Verify correct manual operation of door. Verify actuator connections and any strike/maglo...
An inconsistent opening is normally caused by the arm not being installed correctly. The arm must be installed while the operator gearbox is in the full open position, and the door at 90° open posi...
The Senior Swing operator is designed to power open the door to 90°. The built in dead stop (in the gearbox) prevents it from opening any further. If the Senior Swing operator is opening to far (pa...
The ES Filter started to ship with these units (Senior Swing/Benchmark/Falcon) on 4/22/2013.  The ES Filter kit will help eliminate line noise from an Electric Strike if used. 
On the Senior Swing, if you have line noise from a strike the unit will go into an Error Code on the Control Box (Er14) and will not operate.  Adding the ES Filter, which is a diode, will eliminate...
On the Benchmark and Falcon, if there is line noise from a strike then the unit will lose it's hold open time.  Adding the ES Filter, which is a diode, will resolve this issue and the unit will hol...
If manually it opens and closes fine, check to make sure one of the actuators is not getting stuck in the on position. Verify that the "Operating Indicator" LED's -- "POWER and SAFETY CLEAR" LED's ...
If the 9100 Series Benchmark operator does not open when the actuator is pushed: Verify the unit has 120 volts applied to it. Verify the the power light on the control box is on. If not, check ...
Chexit devices are NOT electric latch retraction.  In order for Chexit device to operate with an auto operator you will need to add a rim electric strike on a single door or a pair o...
First, turn off the power to the Senior Swing. If the door closes, check controller for a constant activation signal from an activation device. If door continues to hang up and will not close...