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handkey II software
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Question
Answer
How do I clear the HandNet for Windows error message, "Index or primary key cannot contain a null value" on a biometric HandKey?
Resolution:
This HandNet for Windows message appears only when a HandKey 2 connects to it for the first time. During the uploading of users from the HandKey 2 to HandNet, the software verifies the user d...:
How do you find the serial number of a biometric F-Series handpunch or Handkey II?
Resolution:
Yes, press the * (asterisk) key 10 times on the reader. The serial number will be displayed. A second way of locating the serial number on the reader is to visually check...:
How do I get into the menus on a biometric HandKey in order to enroll a user?
Resolution:
The HandKey II Command Mode Structure is used to access all menus in the HandKey. You hit clear and enter for the reader to ask ENTER PASSWORD if its a new reader. You hit clear and enter followed ...:
What are the pin outs on the RS232/J4 connector on a F3-style main board in a biometric F-Series hand reader?
Resolution:
The RS232 pin out on a F3-style main board for a F-Series HandKey or a F-Series HandPunch to the J4 connector is Pin 1 (Pin 1 is the farthest pin from the edge of the board) is Groun...:
What is the reader address for a master F-Series HandKey II?
Resolution:
A F-Series HandKey II can be operated as a stand-alone access control station, as a network master enrollment station, or as a networked access control station which receives and processes co...:
What is an E-Series HandKey?
Resolution:
The E-Series HandKey biometric product measures the size and shape of a user's hand to verify the person's identity for accessing a secured opening. The E-Series HandKey is an all-metal unit ...:
How do you get the camera calibration values on a biometric F-Series HandPunch?
Resolution:
To get the camera calibration values on a biometric F-Series HandPunch or F-Series HandKey, press the * (asterisk) key 11 times. It will display R (row), C (column), and E (exposure)...:
How do I program my device?
Resolution:
The programming processes for Allegion devices can be both product and features specific. Some products programming processes are electronic in nature, others are physical in nature. &nb...:
What does error 64 mean on a HandKey II or Handpunch?
Resolution:
When you see an Error 64 on a HandKey or a HandPunch, it may mean that the lithium battery is low or there is a disconnect with main board. The first step is to replace the lit...:
How do you check what memory size is on a biometric F-Series HandPunch 3000?
Resolution:
A biometric F-Series hand reader usually comes with standard user memory. When a user is added that exceeds that user memory size, there is no room left to store that user and that user template c...:
What does a Warning 80 or 17 mean on a F-Series hand reader?
Resolution:
When you see a Warning 80 or Warning 17 on a HandKey or a HandPunch, it may mean that the lithium battery is low. The first step is to try a warm boot on the reader to see if that h...:
Does the ID3D HandKey and HandPunch have a red/green verification light like the F-Series?
Resolution:
Yes, the ID3D does have a red/green LED light option. It's used to indicate successful (green) or rejected (red) hand reads. The part number is GL-100 and it can only be installed in th...:
If the transaction buffer size for the HP3000 is 5120 records, what is the buffer size on the HP4000?
Resolution:
7680 records. Because this is a HandPunch unit, once the buffer reaches its limit, the unit will stop accepting punches and will display "Memory Full". The two ways to resolve this...:
Can the AD-Series and CO-Series magnetic card credential readers be set to read data from different magnetic card tracks?
Resolution:
Customers will need to use the Schlage Utility Software (SUS) on the HHD lock programming device to set the desired magnetic track to be read for access control, if not using default Track 2&n...:
Online
Resolution:
Same as "networked". An electronic locking system with two way communication directly (either by physical wires or wireless) to a central computer system housing the access control software.:
Networked or Networking
Resolution:
An electronic locking system with two way communication directly (either by physical wires or wireless) to a central computer system housing the access control software.:
Where can I download the latest version for the Schlage Utility Software?
Resolution:
Updating the Schlage Utility Software (SUS) on a Hand Held Device (HHD) will cause the SUS "Login Password" AND the current device "Coupling Password" to be reset to factory default settings of - 1...:
Is there a way to clone a failed PIM400 so it could be replaced without having to re-link associated locks?
Resolution:
It is currently not possible to clone an AD-Series PIM400.:
Can the low coin cell Nuisance delay be Disabled on a CO200?
Resolution:
The coin cell is ignored when the lock sets are used with Manual Programming ONLY or while in Construction mode.:
The Hand Held Device (HHD) or Schlage Utility Software (SUS) will not connect to the CO200?
Resolution:
Make sure the HHD/SUS is set to USB communication by checking the small icon right of the "No Device Connected" message. The symbol should be a USB symbol when working with USB enable product...: