FAQs

Question
Answer
The Von Duprin PS902 power supply will operate the QEL device as long as you also use the 900-2Q board for devices shipped prior to September of 2012.  After July of 2012, the 900-2RS boa...
Use the PS902-2RS power supply with LCN auto operator on single door, PS904-2RS power supply on double door and PS904/906-2RS-2RS for 2 pair of QELA is required for basic operation with a...
Product Ordered after 7/10/2012 - Product identified by label on QEL motor You no longer need to use the 900-2Q option board (no longer available) with the PS900 power supplies to ...
Product Ordered before 7/10/2012 - Product identified by no label on QEL motor. You must use the 900-2Q option board with the PS900 power supplies to operate the QEL devices.  The attached ta...
Yes the Von Duprin QEL exit device retracts the latch bolt and pushpad. Pushpad and latch bolt stay retracted as long as power is applied to the QEL exit device.
No, you can only add one 900-2Q option board to the PS902 power supply and 900-2Q only can support two QEL devices.
The old MPB842 power supply will power up to two EL electric panic bars but will not power the QEL devices.  A defective potted module inside the electric panic bar or defective power supply coul...
Make sure the lock AA batteries are good. 4.8 VDC or higher.
When in its “Active state”, the mechanical key switch can prevent USB connection. Make sure the lock key cylinder and tailpiece are properly installed.
Make sure the mechanical triangles on the back of the outside escutcheon are aligned properly.  See the installation instructions at www.schlage.com/support Schlage Technical Support.&nbs...
If the Schlage Utility Software pops up a "E201 error", just ignore it, and tap "Device Options" or update your firmware. See 78451  
Make sure the HHD/SUS is set to USB communication by checking the small icon right of the "No Device Connected" message.  The symbol should be a USB symbol when working with USB enable product...
ADFwPkg 2.17.10 released 06/06/2011 is the first AD firmware Package that supports WRI400 and CT5000 devices.
SUS 4.4.0 released on 06/06/2011 is the first released SUS version compatible with WRI400 and CT5000 devices.
Customers should maintain their Schlage Utility Software at the latest version that is available.  This ensures that they have the latest features available and will be compatible with current...
Follow the link to the Schlage Technical Support page and find at the bottom of the page under "AD-Series Accessories" the Schlage Utility Software Update Guide,&...
Updating the Schlage Utility Software (SUS) on a Hand Held Device (HHD) will cause the SUS "Login Password" AND the current device "Coupling Password" to be reset to factory default settings of - 1...