FAQs

Question
Answer
Factory finished painted doors are available from Steelcraft. Frames "are not available" factory finished from the factory. Doors are offered in variety of standard colors or can be fini...
Key-in-lever tailpieces differ in length depending on the lock series, function, and design.  Click here to identify the tailpiece and length.  NOTE: Modular cylinders use...
Beginning January 2, 2013 Schlage will offer the Latitude (LAT) and Longitude (LON) levers in the 629 and 630 stainless steel finishes.
The commercial Aged Bronze finish (643e) is the BHMA equivalent to a copper plated, blackened, relieved and then clear coated product. This commercial finish is identical to the residential Aged Br...
Schlage offers 629 and 630 stainless finishes on levers for the L-Series only.  These levers are made of 303 or 304 grade stainless steel.
Please contact the Allegion Product Support Team on all questions or inquiries pertaining to hardware finishes warranties. Please send an e-mail to the applicable Product Support team:Closers_TechP...
Finish is not specifically stated as being covered under warranty as it is covered under defects in material and workmanship.  EXCEPTION: There is no finish warranty for Falcon products. ...
Falcon lock warranty statementIves warranty statementGlynn-Johnson warranty statementLCN closer warranty statementSchlage warranty statementSteelcraft warranty statementVon Duprin warranty statement
Customers should maintain their Schlage Utility Software at the latest version that is available.  This ensures that they have the latest features available and will be compatible with current...
Follow the link to the Schlage Technical Support page and find at the bottom of the page under "AD-Series Accessories" the Schlage Utility Software Update Guide, (SUS)...
Updating the Schlage Utility Software (SUS) on a Hand Held Device (HHD) will cause the SUS "Login Password" AND the current device "Coupling Password" to be reset to factory default settings of - 1...
The coin cell Nuisance Delay on CO200 and CO250 can be temporarily disabled using the Schlage Utility Software.
Once disabled via the SUS application, the CO lock will no longer delay the access for valid credentials.
If your CO lock began indicating a low coin cell (Nuisance Delay) after a door file has been downloaded, the coin cell is low and should be replaced. (CR2032)The coin cell Nuisance Delay will be "A...
The coin cell Nuisance Delay settings in the SUS application is not available until such time that a Door file is successfully downloaded to the lockset.
The coin cell is ignored when the lock sets are used with Manual Programming ONLY or while in Construction mode.