Solution ID
Resolution
Sitemaster support is handled by Matrix Security and all inquiries are directed to them.
- An FAQ for Sitemaster can be found here
- Their support line is 1-800-622-4893
- Videos and demo downloads available at http://www.matrixsecurity.com/
Notes
Effective Monday June 22, 2015 we have the following changes to the Sitemaster 200 product line:
1. We will offer two Sitemaster products:
a. SM01-391 Full version
b. SM01-392 Locksmith enhanced version
2. The following will be discontinued:
a. SM01-287
b. 50-280
c. 50-281
3. The new product is a “shippable” product, containing disc and packaging, After June 22, 2105 editors will no longer have to access the database or send an email with the codes for the upgrade versions.
4. Editors will no longer have to contact the Factory when booking this product.
5. Access “Key codes” will be included with the shipped product. The customer is responsible for securely storing their discs, codes and access.
6. Customer must register their new product with Matrix Security
7. Schlage will maintain the data base of “old” upgraded codes, but not maintain a database of any new codes. ( customer to contact Sitemaster, Matrix Security, for support)
8. The price for the new versions are less than the current versions.
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