The Engage app doesn’t see the Engage lock show up during commission, “no device found”.

Solution ID

136682

Resolution

Here are the reasons why Engage will not see the lock:

Device has previously been a commissioned to another site.
After power cycle battery cover must be in place (no tamper) before post test completes or lock will not advertise for 2 minutes (NDE and LE)..
Check battery level (with multimeter). If the battery is too low, it cannot broadcast bluetooth signal.
Device is already linked to a GWE.
Bad Rex (will not advertise if the RX is not activated momentarily after MAPP asks for inside lever to be turned down.)
Perform a factory reset on the lock usually clears this issue.

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The Engage app doesn’t see the Engage lock show up during commission, “no device found”.

Solution ID

Resolution

Knowledge Center - an information portal from Allegion

Back to KC home Ask your question Entering your question as a complete sentence will provide more accurate results than keywords or phrases.

The Engage app doesn’t see the Engage lock show up during commission, “no device found”.

Solution ID

Resolution

Back to KC home
Ask your question Entering your question as a complete sentence will provide more accurate results than keywords or phrases.