Reasons for missing Device Audits in Engage.
Solution ID
136282
Resolution
Engage keeps 1 year worth of audits online.
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If you do not sync to your locks, if the audits number reaches the max amount, it will overwrite the 1st in audits. 1st in, 1st out.
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User closing the app while device is midway through uploading.
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Connection was lost midway through uploading audits due to bad internet/bluetooth connection
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