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“ will not lock an unlock ”

Resolution: The 7500 mortise lock should be configured for NL function as shipped not as Classroom. See figure 4-3 in E996L instructions.:

Why would the 996L trim not lock or unlock when installed with 98 or 99EO?

Resolution: The 98/99 rim and vertical rod exit devices are shipped with NL drive screw to function as a Night Latch. To convert the device to Class Room, remove the NL Drive Screw on 98/99 center case ass...:

Why does my key cylinder spin and not lock or unlock the ND?

Resolution: This could also happen if the tailpiece isn't installed in a KIL, FSIC, or SFIC cylinder. The FSIC driver also could have come loose from the core in the spindle. :

Why does my AD or CO series lock unlock when the lever is raised?

Resolution: Installers have reported that their AD-CO Series cylindrical or mortise locks will unlock whenever the outside lever is lifted. This will occur if the outside spindle (square post) is install...:

How does Privacy Mode work with Auto-Unlocks?

Resolution: If the lock is NOT within an Auto-Unlock period when Privacy Mode is cancelled, the lock stays secured.:

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“ will not lock an unlock ”

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