why is my qel device

RELATED FAQS

Question
Answer
  Pushing on the push  bar or activating the EL/QEL or the trim on Von Duprin XP98/99 exit device does not retract the latch, it releases the latch only. Door must be pushed or pulled when device o...
You may have a defective motor bracket, defective base plate or vertical rod could be out of adjustment.
Communication takes place between the 2Q option board and the Von Duprin QEL exit device.  If this communication does not occur then the device will not retract.  The 900-2Q board is not ...
Use the PS902-2RS power supply with LCN auto operator on single door, PS904-2RS power supply on double door and PS904/906-2RS-2RS for 2 pair of QELA is required for basic operation with a...
Product Ordered after 7/10/2012 - Product identified by label on QEL motor You no longer need to use the 900-2Q option board (no longer available) with the PS900 power supplies to ...
Product Ordered before 7/10/2012 - Product identified by no label on QEL motor. You must use the 900-2Q option board with the PS900 power supplies to operate the QEL devices.  The attached ta...
The QEL exit devices that were shipped prior to August, 2012 will only communicate to the PS873 with 871-2Q option board or PS900 series with 900-2Q option board. If you...
A red and green flashing LED's on a QEL indicates the device has been tampered with while power was applied, the push pad was pulled out at least three time. Wait 15 seconds and latchbolt will retr...
The push bar being pulled out three times while power is applied causes the lights to flash and the device to stop retracting.
Check to make sure there is no bind of the latch.