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Why is my Mobile Access Credentials not working with assigned access?
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RELATED FAQS
Question
Answer
Cannot add a mobile credential to an Engage user.
Resolution:
We first have to make sure you have mobile credential enabled locks. The lock models should be: NDEB, LEB, CTE with MTB11 or MTB15 readers and Control 2.0 (BE467 and FE410) Make sur...:
Schlage Mobile Credential – Troubleshooting Errors
Resolution:
Issue: “Credential Error” when trying to use Schlage Mobile Credential on iOS or Android. Resolution: Follow this guide to resolve issues with Schlage Mobile Credential errors: ...:
When adding a credential or updating a credential I get an error that the No Tour Credentials Are Full.
Resolution:
The No Tour function only allows writing to 11 sectors on the fob. Each lock added to a user uses 1 sector. Once those 11 sectors are full, No Tour is not available. You can still ...:
Why doesn't my AD lock go into Construction Mode?
Resolution:
Update your device firmware to the latest version to fix this early design / feature update:
Can I remotely open the NDEB with my phone app?
Resolution:
The NDEB, LEBxx, locks do not support remote unlock commands.You cannot remotely unlock any of the locks with the Engage software. You would need to be in front of the lock, or within BLE ran...: