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“ where is my shipment ”

RELATED FAQS

Resolution: Pricing information is not a part of the Knowledge Center data. For all hollow metal price comparisons please e-mail the Steelcraft Estimating Team. For your reference, the e-mail address...:

When ordering the ND lock less cylinder will it come with a tailpiece?

Resolution: The Schlage ND is shipped with a driver/tailpiece when ordered with a LD, BD, or JD suffix.:

What size Allen wrench is used for Closer adjustment?

Resolution: LCN does not supply Allen wrenches. The size allen wrenches that LCN uses, are standard sizes that every installer will have in their tool kit. 3/32" Allen wrench for adjusting&...:

Is the Von Duprin 2' door device provided with a UL label?

Resolution: The Special Von Duprin 2' door device as of 02-07-14 is now shipped with UL Panic Hardware label or UL Fire Exit Hardware label. The 2’ devices are most commonly used in...:

When did we start shipping the Senior Swing, Benchmark, and Falcon operators with the ES Filter?

Resolution: On the Benchmark, if there is line noise from a strike then the unit will lose it's hold open time. Adding the ES Filter, which is a diode, will resolve this issue and the unit will hold it's...:

Does Von Duprin have a repair department?

Resolution: Von Duprin and Falcon do not offer repair services for any of its exit devices. :