what is SUS

RELATED FAQS

Question
Answer
Look to see if the  "Fail Safe?UNLOCK" on communication failure is set and you have lost communication.
The "Unlock on READ" from diagnostics will clear with the next AD400 heartbeat, automatically. It will also clear with successful communication to a working access control panel. 
 If the AD-400/AD-401 is LINKED to a PIM400-TD2 and all credentials including invalid cards are granted access, the PIM400-TD2 is not communicating with the Access Control Panel, and the lock is st...
Or force a strike input to the PIM400-TD2. Short J8-1 and J8-2 (Door 1), Short J7-1 and J7-2 (Door 2) on the PIM400-TD2
The SUS (Schlage Utility Software) will not run or work on the older HP IPAQ PDAs. The older HP IPAQ PDAs run CEUplink to interface and program legacy locks. The SUS (Schlage Utility Software) will...
Once a user changes the SUS coupling password , the previous SUS coupling password is also saved by the SUS program; this allows the user to update multiple locks with a new Coupling Password witho...
The Coupling Password update is automatic; whenever the Schlage Utility Software, with a new Coupling Password connects with a device, the Schlage Utility Software will automatically update its old...
The internal process to couple a device with new SUS password is described as follows: the SUS first tries to couple with the current password.  If that fails, the SUS tries to couple with the prev...
To verify that the device/lock is coupled; click on the SUS device options-> Couple HHD to device , a message will pop up confirming that the device is already coupled.  
After updating the SUS coupling password, subsequent HHD’s will need the new coupling password entered before they can update any information in the lock, once the HHD has the correct coupling pass...
Make sure the lock AA batteries are good. 4.8 VDC or higher.
When in its “Active state”, the mechanical key switch can prevent USB connection. Make sure the lock key cylinder and tailpiece are properly installed.
Make sure the mechanical triangles on the back of the outside escutcheon are aligned properly.  See the installation instructions at www.schlage.com/support Schlage Technical Support.&nbs...
If the Schlage Utility Software pops up a "E201 error", just ignore it, and tap "Device Options" or update your firmware. See 78451  
Make sure the HHD/SUS is set to USB communication by checking the small icon right of the "No Device Connected" message.  The symbol should be a USB symbol when working with USB enable product...