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Resolution: Use a normally closed fire alarm as the input to the power supply option board (PS873-2 or PS914-2RS), this will hold the latch retracted. During a fire alarm, the contact will open, dropping...:

How to convert the Von Duprin E996L trim from FS fail safe to FSE fail secure?

Resolution: The E996L will ship FS fail safe from the factory if you don't tell us, You can order either FS/FSE. Can be converted to FSE fail secure. To convert the 996L to E996L (fail safe or fail secur...:

How to convert the Von Duprin 6000 series electrical strike from Fail Secure to Fail Safe or Fail Safe to Fail Secure?

Resolution: Part numbers: FS slider, part # 090591 (Use for all EXCEPT 6211WF/6212WF/6221/6223. See 090798 below) FS slider, part #090798 (Use this slider for FS models 6211W...:

Where can I find wiring information for the Chexit?

Resolution: Chexit devices shipped after 8-24-2015 with motor driven:Attached is the installation instructions of the the Von Duprin Chexit devices that includes the wiring diagrams.Installation Instructions&n...:

How do you set up Windows' "Hyper Terminal" for console port troubleshooting on a biometric GT-400?

Resolution: You can use Windows' "Hyper Terminal" to configure console port troubleshooting, set up a serial connection, and/or set up RS232 output on a biometric GT-400: For the COM setting, go into the C...:

692 Smart Bar trouble shooting

Resolution: Verify power input lines have 12 or 24 volts DC. Power up the 692, several self test beeps should occur and the internal relay will cycle then it will become silent In normal operation breaking...:

Hand Reader just stops communicating via Ethernet?

Resolution: When the Ethernet communications suddenly stop working on a biometric hand reader, there is the set of questions to ask the customer to start the troubleshooting process. They are detail orie...:

Is there a way to clone a failed PIM400 so it could be replaced without having to re-link associated locks?

Resolution: It is currently not possible to clone an AD-Series PIM400.:

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