The backset of the device may be too large and the latchbolt of the standard 24-R is "walking" into the center case caused by the back/forth motion of the door. Verify the device backset ...
If device backset is correct, replacing the device center case & center case cover with a F-24-R to add deadlocking to the latchbolt would resolve the issue. Parts to the F-24R center case...
Schlage B500The D500 series non-IC will fit onto a 1 3/8" thick door out of the box with no additional parts.The D500 IC option (B, BDC, GD, HD) requires a shim kit, 36-071 for use on 1 3...
If the door hits the frame (or rubs on the rabbet of the head or jamb) the frame is out of square and improperly installed.
Door edge rubbing on the rabbet - shimming the hinges may resolve the...
The difference between the Brass version 482B and the Aluminum version 482A is the size and design as well as the base material and available accessories. The Brass version 482B comes w...
If the lock has not been ordered then specify a door thickness of 1 3/8" and a shim kit will be provided to allow installation on a thin door.
If the lock has already been ordered then order the A...