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RELATED FAQS

Resolution: Allegion Employees can access the distributors’ “My Allegion Portal” thru The Frontline Home Page: Click on “My Allegion Distributor Portal” located in the navigation menu on the left si...:

How do I specify temporary construction cores?

Resolution: Use the cylinder suffix 'T' for full size interchangeable core or the cylinder suffix 'HD' for small format interchangeable core, see Figure 1. Small format also has a disposable core option ...:

Are window kits available for Steelcraft doors?

Resolution: Window kits are available for Steelcraft doors as either factory installed or prepared and installed by a distributor. Factory prepared light cutouts are supplied with Dezigner trim as ...:

What is the standard backset on a Falcon B lock?

Resolution: The standard backset for the Falcon B Series is 2-3/4". A 2-3/8" backset is also available if specified.:

When ordering the ND lock less cylinder will it come with a tailpiece?

Resolution: The Schlage ND is shipped with a driver/tailpiece when ordered with a LD, BD, or JD suffix.:

Order Status

Resolution: Allegion Employees can access the distributors’ “My Allegion Portal” thru The Frontline Home Page: Click on “My Allegion Distributor Portal” located in the navigation menu ...:

How does the LM9000 LMV9000 product ship?

Resolution: The LM9000 mortise lock, door with pre-assembled vertical rods, and frame all ship separately. The soffit latch, bottom strike, and latch release will ship with the mortise lock, not the...:

What keyway comes with the Falcon 19-KIL?

Resolution: The standard cylinder keyway that comes with the 914KIL trim is a Schlage 6 pin "C" section.:

Why does my 7500 retract the latch bolt but not re-lock the trim?

Resolution: Tips for changing the function: The NL Drive screw will not be visible when lock body is set to Classroom function There is locktite on the screw that makes it seem like its turned down enou...: