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RELATED FAQS

Resolution: Please refer to the Allegion Contact Us web page for all inquiries in North and South America. Contact Us for Europe, Middle East, India, Africa and Asia Pacific, You can ...:

How do I contact Schlage Biometrics Technical Support?

Resolution: To contact technical product support for Schlage Biometric Solutions products:Telephone: 877-671-7011, Option 2 (Product Support), Option 8 (Readers, Credentials, Biometrics)Email: read...:

Is there a way to get a dry contact signal from a Chexit device when it is in alarm?

Resolution: To get a dry contact signal from a Chexit device to monitor the alarm, use the blue and brown wires (do not connect the blue to the red) of the harness connector cable tha...:

How do I find information on a Master Key system or structure number?

Resolution: A structure is the term Allegion uses to refer to a master key system. The structure number is comparable to a file number or system number to locate the set of master key records that is kep...:

How do I wire an EL device to normally hold open the latch and release it during a fire alarm?

Resolution: Use a normally closed fire alarm as the input to the power supply option board (PS873-2 or PS914-2RS), this will hold the latch retracted. During a fire alarm, the contact will open, dropping...:

How to adjust First, Delay, and Retry in a PIM400 & AD400?

Resolution: To change FIRST/DELAY/RETRY connect and couple the SUS/HHD to the AD400 and find under the EDIT tab the FIRST/DELAY/RETRY settings. See notes Or connect the SUS/HHD t...: