sus software install

RELATED FAQS

Question
Answer
The coin cell Nuisance Delay on CO200 and CO250 can be temporarily disabled using the Schlage Utility Software.
Once disabled via the SUS application, the CO lock will no longer delay the access for valid credentials.
If your CO lock began indicating a low coin cell (Nuisance Delay) after a door file has been downloaded, the coin cell is low and should be replaced. (CR2032)The coin cell Nuisance Delay will be "A...
The coin cell Nuisance Delay settings in the SUS application is not available until such time that a Door file is successfully downloaded to the lockset.
The coin cell is ignored when the lock sets are used with Manual Programming ONLY or while in Construction mode.
ADFwPkg 2.17.10 released 06/06/2011 is the first AD firmware Package that supports WRI400 and CT5000 devices.
SUS 4.4.0 released on 06/06/2011 is the first released SUS version compatible with WRI400 and CT5000 devices.
The E201 message can be ignored and all normal SUS and lock functions will be maintained.  Click "OK " and continue. Update the Schlage Utility Software (SUS) to version 4.6.0 or highe...
Customers should maintain their Schlage Utility Software at the latest version that is available.  This ensures that they have the latest features available and will be compatible with current...
Follow the link to the Schlage Technical Support page and find at the bottom of the page under "AD-Series Accessories" the Schlage Utility Software Update Guide,&...
Updating the Schlage Utility Software (SUS) on a Hand Held Device (HHD) will cause the SUS "Login Password" AND the current device "Coupling Password" to be reset to factory default settings of - 1...
Make sure the lock AA batteries are good. 4.8 VDC or higher.
When in its “Active state”, the mechanical key switch can prevent USB connection. Make sure the lock key cylinder and tailpiece are properly installed.
Make sure the mechanical triangles on the back of the outside escutcheon are aligned properly.  See the installation instructions at www.schlage.com/support Schlage Technical Support.&nbs...
If the Schlage Utility Software pops up a "E201 error", just ignore it, and tap "Device Options" or update your firmware. See 78451  
Make sure the HHD/SUS is set to USB communication by checking the small icon right of the "No Device Connected" message.  The symbol should be a USB symbol when working with USB enable product...
-         With the CIP NOT inserted and the Schlage Utility Software (SUS) running o   Enter the Master Programming PIN or Present Loc...
The SUS (Schlage Utility Software) will not run or work on the older HP IPAQ PDAs. The older HP IPAQ PDAs run CEUplink to interface and program legacy locks. The SUS (Schlage Utility Software) will...
SBT-HK1-day training course at an Allegion facility. User will be able to install, program and troubleshoot the hardware functions of the HandKey upon completion of the course.SBT-HK-ONSITE1-day tr...
DW and K-Series frames are designed to slip onto a stud wall after the wall is finished (painted, wall papered, etc). Walls can be either wood stud or steel stud Used only for interior applicat...
Look to see if the  "Fail Safe?UNLOCK" on communication failure is set and you have lost communication.
The "Unlock on READ" from diagnostics will clear with the next AD400 heartbeat, automatically. It will also clear with successful communication to a working access control panel. 
 If the AD-400/AD-401 is LINKED to a PIM400-TD2 and all credentials including invalid cards are granted access, the PIM400-TD2 is not communicating with the Access Control Panel, and the lock is st...
Or force a strike input to the PIM400-TD2. Short J8-1 and J8-2 (Door 1), Short J7-1 and J7-2 (Door 2) on the PIM400-TD2
Coin cell replacement is not immediately registered by the AD200/250 firmware.
Performing a processor reset (pressing and releasing S1 on the Main PCB Assembly) will register the new coin cell.
Cycling lock power (i.e., disconnecting and reconnecting the "AA" battery pack) will register the new coin cell.
The coin cell part number is CR2025 - 3 volt lithium - available at most battery or electronics stores.