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“
sus keeps saying no device connected
”
RELATED FAQS
Question
Answer
Will the SUS pull the audit trail from the CL Series, CM Series, CO Series or AD Series locksets?
Resolution:
When the SUS and HHD are used in the “Auto Update” mode, the audit info will be automatically gathered each time the SUS is successfully connected with a lock.:
What would cause an EL device to pull and release?
Resolution:
If your Von Duprin EL (solenoid) device pulls and releases quickly instead of holding the latch retracted, please check all of the items below.In most cases, one or more of these solutions will r...:
How does Dynamic Channel Switching (DCS) work on the AD-Series?
Resolution:
Setting Dynamic Channel Switching 1) Connect and couple the SUS to the PIM400 you intend to change. See the SUS User Guide for details 2) Under “PIM Properties” and the “Edit” tab is ...:
Why does the Schlage Utility Software application display the error message "E201 - This device is not connected?"
Resolution:
The E201 message can be ignored and all normal SUS and lock functions will be maintained. Click "OK " and continue. Update the Schlage Utility Software (SUS) to version 4.6.0 or highe...:
Is there a way to clone a failed PIM400 so it could be replaced without having to re-link associated locks?
Resolution:
It is currently not possible to clone an AD-Series PIM400.:
The Hand Held Device (HHD) or Schlage Utility Software (SUS) will not connect to the CO200?
Resolution:
Make sure the HHD/SUS is set to USB communication by checking the small icon right of the "No Device Connected" message. The symbol should be a USB symbol when working with USB enable product...:
Why can't I LINK my AD-Series lock?
Resolution:
4. PIM400/AD400 COM400 plug could be damaged! The small pins in the Main PCB board connection for the RF COMM board can get bent during installation of the RF COM400 board. If the PINs are be...: