Schlage sense lock is unreachable

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Answer
Check to see if any virtual keys have been set up allowing administrative permission level.  If VK holder has auto-lock settings different from originator, last to use lock will re-set to thei...
First, perform a Factory Default Reset  Next, close the app, turn off Bluetooth (swipe up from the bottom of the screen, tap the Bluetooth icon). Turn Bluetooth back on.  Reop...
Ensure when pressing and holding the Schlage logo it is the one located above the numbers 1,2 and 3 on the keypad and NOT the inside Schlage alarm button.
By tapping history, it will show the 5 most recent event. Tap "Show More History" to see the last 100 activities the lock has performed. 
Place any new orders per the following table ...
 Mortise Deadbolt Locks  Discontinued  Replace With  CO200MD  70-Classroom/Storeroom  40-Privacy  CO250MD  70-Classroom/Storeroom  40-Privacy  AD200MD  70-Classroom/Storeroo...
* NOTE: the AD300/400 devices simply communicate the change in Deadbolt Position status to the Host software.  The software then decides what action should or should not be taken at the device.