Schlage sense deadbolt will not retract

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After rotating  the key to unlock the lock, you must return the key to its normal position to remove it. 
After installing a classroom deadbolt, there is potential for the thumbturn to project the bolt only, get stuck in one position, or move both directions but not move the bolt.  These are caused fro...
Place any new orders per the following table ...
 Mortise Deadbolt Locks  Discontinued  Replace With  CO200MD  70-Classroom/Storeroom  40-Privacy  CO250MD  70-Classroom/Storeroom  40-Privacy  AD200MD  70-Classroom/Storeroo...
* NOTE: the AD300/400 devices simply communicate the change in Deadbolt Position status to the Host software.  The software then decides what action should or should not be taken at the device. 
The Von Duprin 7500 mortise lock body ships in the NL mode.  Either the function of 7500 lock body has not been changed to the Classroom function or the NL Drive screw is not all the way down. Step...
  Tips for changing the function: The NL Drive screw will not be visible when lock body is set to Classroom function There is locktite on the screw that makes it seem like its turned down enou...
The lever removal tool can be used to remove levers in both the ND and the L Series mortise locks.
On August 15, 2012 Schlage began shipping a new, more ergonomic, lever removal tool to coincide with Phase 1 of the ND-Series improvement project.  This tool can be used for Schlage ND-Series ...
The commercial Aged Bronze finish (643e) is the BHMA equivalent to a copper plated, blackened, relieved and then clear coated product. This commercial finish is identical to the residential Aged Br...
Schlage offers 629 and 630 stainless finishes on levers for the L-Series only.  These levers are made of 303 or 304 grade stainless steel.
Beginning January 2, 2013 Schlage will offer the Latitude (LAT) and Longitude (LON) levers in the 629 and 630 stainless steel finishes.
- AD Series and CO series products require that the Night Latch (NL) screw is installed in the exit device.  Be sure this screw is installed- Exit hardware and strike must be properly mounted ...
For resetting a PED500 / BE367 deadbolt back to factory status, refer to attached guide:  Deadbolt Reset InstructionsProgrammable Electronic Deadbolt: RESET back to factory settings  It ...
First, perform a Factory Default Reset  Next, close the app, turn off Bluetooth (swipe up from the bottom of the screen, tap the Bluetooth icon). Turn Bluetooth back on.  Reop...
The L9466 Store/Utility Room lock can provide this functionality. Operation: Latchbolt retracted by knob/lever either side. Deadbolt thrown or retracted by key from either side. When the deadbolt ...