Schlage Sense deadbolt will not reract completely

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Please visit the Schlage Residential website (FAQ / Knowledge Center) for all product and Customer Care information.Click on the following to link directly to the Residential Product...
Grade 1 locks are tested and certified to be in compliance with the following ANSI/BHMA Standards: Cylindrical, Bored and Preassembled Locks & Latches 800,000 Certified Cycles ANSI/...
The B250 Night Latch is a single cylinder deadlocking latchbolt where the latch is retracted by a key from the outside or by the inside thumbturn. Rotating the thumbturn and activating the hol...
Grade 2 locks are tested and certified to be in compliance with the following ANSI/BHMA Standards: Cylindrical, Bored and Preassembled Locks & Latches 400,000 Certified Cycles ANSI...
First, perform a Factory Default Reset  Next, close the app, turn off Bluetooth (swipe up from the bottom of the screen, tap the Bluetooth icon). Turn Bluetooth back on.  Reop...
Place any new orders per the following table ...
 Mortise Deadbolt Locks  Discontinued  Replace With  CO200MD  70-Classroom/Storeroom  40-Privacy  CO250MD  70-Classroom/Storeroom  40-Privacy  AD200MD  70-Classroom/Storeroo...
* NOTE: the AD300/400 devices simply communicate the change in Deadbolt Position status to the Host software.  The software then decides what action should or should not be taken at the device. 
Warranty Statement3 Year Limited Mechanical Warranty and 1-Year Limited Electromechanical Warranty - Additional warranties listed below The provisions of these limited warranties do not apply to P...
For resetting a PED500 / BE367 deadbolt back to factory status, refer to attached guide:  Deadbolt Reset InstructionsProgrammable Electronic Deadbolt: RESET back to factory settings  It ...
Schlage offers a comparable cam to the Yale 2160 and it will operate any Yale lock that utilizes the Yale 2160 cam.     Schlage Cams for Yale 2160  Part Number  Description  B520-7...
The coin cell Nuisance Delay on CO200 and CO250 can be temporarily disabled using the Schlage Utility Software.
Once disabled via the SUS application, the CO lock will no longer delay the access for valid credentials.
If your CO lock began indicating a low coin cell (Nuisance Delay) after a door file has been downloaded, the coin cell is low and should be replaced. (CR2032)The coin cell Nuisance Delay will be "A...
The coin cell Nuisance Delay settings in the SUS application is not available until such time that a Door file is successfully downloaded to the lockset.
The coin cell is ignored when the lock sets are used with Manual Programming ONLY or while in Construction mode.
The Schlage full size interchangeable core (FSIC) prepped B560F, B561F, and B563F deadbolts all require a UL fire cup (R) in order to be UL listed.  This fire cup is s...
Make sure the lock AA batteries are good. 4.8 VDC or higher.
When in its “Active state”, the mechanical key switch can prevent USB connection. Make sure the lock key cylinder and tailpiece are properly installed.
Make sure the mechanical triangles on the back of the outside escutcheon are aligned properly.  See the installation instructions at www.schlage.com/support Schlage Technical Support.&nbs...
If the Schlage Utility Software pops up a "E201 error", just ignore it, and tap "Device Options" or update your firmware. See 78451  
Make sure the HHD/SUS is set to USB communication by checking the small icon right of the "No Device Connected" message.  The symbol should be a USB symbol when working with USB enable product...
Deadbolt Locks (Deadlocks): a lock with a bolt which requires a deliberate action to extend and which resists end pressure in the unlocking direction when fully extended Medium, high to extra he...
-         With the CIP NOT inserted and the Schlage Utility Software (SUS) running o   Enter the Master Programming PIN or Present Loc...
DATE and TIME Facts – KC2-Deadbolt, BE-367, PED-500, PED-1000: • The deadbolt clock circuitry directly uses the battery as its power source. If the deadbolt battery is removed, the clock can keep...
The E201 message can be ignored and all normal SUS and lock functions will be maintained.  Click "OK " and continue. Update the Schlage Utility Software (SUS) to version 4.6.0 or highe...