Allegion
Terms of Use
Privacy Policy
Frequently Asked Questions
Ask your question
Entering your question as a complete sentence will provide more accurate results than keywords or phrases.
User questions
FAQs
Category List
“
Schlage Sense deadbolt will not reract completely
”
RELATED FAQS
Question
Answer
Why can't I order an AD-Series or CO-Series mortise deadbolt with a classroom/storeroom (70) function
Resolution:
* NOTE: the AD300/400 devices simply communicate the change in Deadbolt Position status to the Host software. The software then decides what action should or should not be taken at the device. :
How to Reset a BE367 Deadbolt to Factory Settings
Resolution:
For resetting a PED500 / BE367 deadbolt back to factory status, refer to attached guide: Deadbolt Reset InstructionsProgrammable Electronic Deadbolt: RESET back to factory settings It ...:
Does Schlage offer a cam that will work with a Yale mortise lock?
Resolution:
Schlage offers a comparable cam to the Yale 2160 and it will operate any Yale lock that utilizes the Yale 2160 cam. Schlage Cams for Yale 2160 Part Number Description B520-7...:
Can the low coin cell Nuisance delay be Disabled on a CO200?
Resolution:
The coin cell is ignored when the lock sets are used with Manual Programming ONLY or while in Construction mode.:
The Hand Held Device (HHD) or Schlage Utility Software (SUS) will not connect to the CO200?
Resolution:
Make sure the HHD/SUS is set to USB communication by checking the small icon right of the "No Device Connected" message. The symbol should be a USB symbol when working with USB enable product...:
How do I program Locknetics CM / CL legacy locks with the Schlage Utility Software (SUS) and Hand Held Device (HHD)?
Resolution:
- With the CIP NOT inserted and the Schlage Utility Software (SUS) running o Enter the Master Programming PIN or Present Loc...:
DATE and TIME Facts – KC2-Deadbolt, BE-367, PED-500, PED-1000:
Resolution:
DATE and TIME Facts – KC2-Deadbolt, BE-367, PED-500, PED-1000: • The deadbolt clock circuitry directly uses the battery as its power source. If the deadbolt battery is removed, the clock can keep...:
Why does the Schlage Utility Software application display the error message "E201 - This device is not connected?"
Resolution:
The E201 message can be ignored and all normal SUS and lock functions will be maintained. Click "OK " and continue. Update the Schlage Utility Software (SUS) to version 4.6.0 or highe...: