schlage sense broken gears

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The Senior Swing has a built in circuit that controls closing speed through the motor. If the door is slamming, there must be a broken gear in the gearbox and the gearbox will need to be replaced.
First, perform a Factory Default Reset  Next, close the app, turn off Bluetooth (swipe up from the bottom of the screen, tap the Bluetooth icon). Turn Bluetooth back on.  Reop...