Schlage connect does not show up on sense app

RELATED FAQS

Question
Answer
The E201 message can be ignored and all normal SUS and lock functions will be maintained.  Click "OK " and continue. Update the Schlage Utility Software (SUS) to version 4.6.0 or highe...
First, perform a Factory Default Reset  Next, close the app, turn off Bluetooth (swipe up from the bottom of the screen, tap the Bluetooth icon). Turn Bluetooth back on.  Reop...
Make sure the lock AA batteries are good. 4.8 VDC or higher.
When in its “Active state”, the mechanical key switch can prevent USB connection. Make sure the lock key cylinder and tailpiece are properly installed.
Make sure the mechanical triangles on the back of the outside escutcheon are aligned properly.  See the installation instructions at www.schlage.com/support Schlage Technical Support.&nbs...
If the Schlage Utility Software pops up a "E201 error", just ignore it, and tap "Device Options" or update your firmware. See 78451  
Make sure the HHD/SUS is set to USB communication by checking the small icon right of the "No Device Connected" message.  The symbol should be a USB symbol when working with USB enable product...