Allegion
Terms of Use
Privacy Policy
Frequently Asked Questions
Ask your question
Entering your question as a complete sentence will provide more accurate results than keywords or phrases.
User questions
FAQs
Category List
“
representative in my area
”
RELATED FAQS
Question
Answer
Who to contact?
Resolution:
Please refer to the Allegion Contact Us web page for all inquiries in North and South America. Contact Us for Europe, Middle East, India, Africa and Asia Pacific, ...:
What cleaning suggestions would you provide to a customer should the hand reader be exposed to blood?
Resolution:
To clean the platen on a hand reader, apply a Windex-like product with a clean, soft cloth and allow it to air dry. The hand reader platen overlay has an anti-microbial surface. Should ...:
What is the maximum glass light size on a 3 hour (180 minute) fire rated door?
Resolution:
Maximum glass light sizes for 3 hour fire doors is as follows: Wire glass - not approved for use in 3 hour fire doors. Ceramic glass: UL & ITS/WH allow one (1) light with 100 square inc...:
Do Steelcraft PW-Series doors and FP-Series frames meet FEMA Tornado Resistant requirements?
Resolution:
Steelcraft Paladin PW-Series doors and FP-Series frames meet FEMA Tornado Resistant requirements and have been designed and tested to meet the requirements of FEMA 361 guidelines and ANSI ICC 500...:
Can I use the 4040/4040XP in high traffic areas?
Resolution:
The 4041/4040XP is a heavy duty door closer, designed for high traffic areas.:
What is the maximum glass light size on a 90 min (1 1/2 hour) fire rated door?
Resolution:
Standard listed wire glass: one (1) light with 100 in2 per door leaf max.Firelite or other appropriately listed glass:• FM maintains one (1) light with 100 in2 per door leaf max.• UL &...:
Can DW/K frame series be used in high traffic areas?
Resolution:
DW/K-Series frames (Drywall Slip-On) are not recommended for installation in high traffic areas. DW/K-Series frames are installed in interior stud walls after the wall board is installed and ...:
Do you have a micro-switch with orange wires?
Resolution:
The micro-switch with two orange wires is probably the Chexit switch assembly for devices shipped prior to 8-24-2015 with solenoid driven, part number 13-065-00. :