reader only blinks red and wont unlock

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PIM400-485 and AD400 Two red SCHLAGE LED flashes indicates the AD400, PIM400-485 and ACP all have operational communication, and the ACP denied access with a RS-485 command. With a PIM400-485 tw...
PIM400-TD2 and AD400 Two red flashes indicates the AD400, PIM400-TD2 has radio RF communication; but the AD400 did not get a strike, GO, relay closure from the ACP. With a PIM400-TD2 TWO red fla...
  ONE red flash, One red flash indicates RF COM loss, the AD400 radio did not get an answer from the PIM400-485 radio or the PIM400-TD2 radio. The PIM400-485 will turn off it's radio if th...
With the new FW package 2.19.0; AD300 FW 2.17.0 and AD400 FW 2.17.0 (released 09/23/2011) the firmware looks for a motor clutch switch change after a motor move command. If there is no motor clutch...
If the triangles in the spring cage spindle are not aligned properly the motor will not move enough to change the clutch switch. Is is very likely with a lock on the bench; but a properly install...
When the new firmware moves the motor three times without seeing the clutch switch change it reports to the SUS diagnostics that the motor is stalled. Aligning the triangles will let the motor move...
If the lock is mounted on the door, it is necessary to adjust the mortis/cylinder tightness and spring cage tailpiece alignments, making sure there is no binding or stopping of the spring...
Just align the triangles per the installation instructions to allow full motor movement.   - This will eliminate the SUS motor STALL report. - This will eliminate the three ...
This method is only available before the first network communication between an Access Control Panel (ACP) and the lock. Do a Level 1 and Level 2 Factory Default Reset (FDR) to remove any previ...
Manually Setting the RS-485 Address This method is only available before the first network communication between an Access Control Panel (ACP) and the lock. Do a Level 1 and Level 2 Factory De...
  The super capacitor powers the AD300 motor to the correct power fail position, secure or unsecure, during a power fail event. When power is restored to an AD300 in the Power Fail secure ...
  Recognize the AD300 when first powered, or when recovering from a power loss, may NOT be fully functional for two minutes until the AD300 super capacitor is fully recharged. During this rec...
When CX99L-BE is not armed with key cylinder on the device or shunted by card reader, the exterior 996LBE lever trim will release.