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RELATED FAQS

Question
Answer
Enrollment of a user without a hand placement (a non-biometric enrollment) significantly reduces the built-in security of a biometric verification. We do not recommend non-biometric enrollment of u...
Exit alarm ALK devices are not recommended for exterior application. We do not offer water proof exit alarm ALK devices.
Incorrect timing of the lock can cause the outside lever to retract the latch when raised up.  See instructions here (Step 16 and 17) to time a T351, T381, T561, and T571.  Also applies to the same...
To verify the timing on a T561, function test the outside lever after locking it.  To lock the key should only rotate 180 degrees (Not 360 degrees as Schlage does) A properly timed lock will n...
Calibration is an internal process of the QEL device when energized the 1st time.  The solenoid will pull and drop 3 times on a standard calibration.  Calibration can be forced by pr...
Please refer to the Allegion Contact Us web page for all inquiries in North and South America.Contact Us for Europe, Middle East, India, Africa and Asia Pacific,  You can also r...
To contact technical product support for Schlage Biometric Solutions products:Telephone:  877-671-7011, Option 2 (Product Support), Option 8 (Readers, Credentials, Biometrics)Email:  read...
BY PHONECall 877-671-7011 To Speak With Sales Support/Customer Service & Technical Product Support.Sales Support/Customer Service - PRESS 1Product Lead TimesProduct AvailabilityOrder Statu...
Allegion does provides professional support to Architects and Design Professionals. For information related to specification development and support, Website for Architects and Design Professiona...