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Question
Answer
Can you enroll a user on a biometric HandPunch without a hand placement?
Resolution:
Enrollment of a user without a hand placement (a non-biometric enrollment) significantly reduces the built-in security of a biometric verification. We do not recommend non-biometric enrollment of...:
Does Von Duprin offer a water proof ALK?
Resolution:
Von Duprin now offers the Outdoor Defense (OUT) option for 98/99 rim and 98/9927 surface vertical rod devices with alarm kits (ALK). With the OUT option, ALKs have a special coating which pro...:
How is the QEL calibrated?
Resolution:
The QELA motor that has shipped since 2015 is self calibrating. Older versions had a calibration button, and these notes would apply: Calibration is an internal process of the QEL device&...:
Who to contact?
Resolution:
Please refer to the Allegion Contact Us web page for all inquiries in North and South America. Contact Us for Europe, Middle East, India, Africa and Asia Pacific, You can ...:
How do I contact Schlage Biometrics Technical Support?
Resolution:
To contact technical product support for Schlage Biometric Solutions products:Telephone: 877-671-7011, Option 2 (Product Support), Option 8 (Readers, Credentials, Biometrics)Email: read...:
Does Allegion write specifications and specs?
Resolution:
Allegion does provides professional support to Architects and Design Professionals. For information related to specification development and support, Website for Architects and Desig...: