password for sitemaster

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Sitemaster support is handled by Matrix Security and all inquiries are directed to them.An FAQ for Sitemaster can be found hereTheir support line is 1-800-622-4893Videos and demo downloads ava...
The 5 Command Groups will be combined by assigning them the same password starting with those in password menu 5 and then ending with those in password menu 1.  In this case, the command choic...
Yes, several HHD's can be used with a single lock, as long as the HHD's have the same Coupling Password as the lock.
The HHD coupling password is set during the lock initialization, coupling process.
When the coupling password is changed the value is stored in the HHD and once coupled to a lock, the Coupling Password is also loaded in the lock/device memory.
The Coupling Password is compared whenever an HHD is trying to adjust lock configuration settings or downloading door programming files.
Once a user changes the SUS coupling password , the previous SUS coupling password is also saved by the SUS program; this allows the user to update multiple locks with a new Coupling Password witho...
The Coupling Password update is automatic; whenever the Schlage Utility Software, with a new Coupling Password connects with a device, the Schlage Utility Software will automatically update its old...
The internal process to couple a device with new SUS password is described as follows: the SUS first tries to couple with the current password.  If that fails, the SUS tries to couple with the prev...
To verify that the device/lock is coupled; click on the SUS device options-> Couple HHD to device , a message will pop up confirming that the device is already coupled.  
After updating the SUS coupling password, subsequent HHD’s will need the new coupling password entered before they can update any information in the lock, once the HHD has the correct coupling pass...