You must have at least one 2.0 (B version) Engage device commissioned to that Engage site to have access to the Mobile Credential field.
NDEB or LEB or CTEB.
Issue:
“Credential Error” when trying to use Schlage Mobile Credential on iOS or Android.
Resolution:
Follow this guide to resolve issues with Schlage Mobile Credential errors:
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If the ISONAS Pure Mobile application is uninstalled then reinstalled on iOS, the Device ID will be renewed thus the credential will need to be re-enrolled.
On Android the ID i...
We first have to make sure you have mobile credential enabled locks.
The lock models should be: NDEB, LEB, CTE with MTB11 or MTB15 readers and Control 2.0 (BE467 and FE410)
Make sur...