Ask your question Entering your question as a complete sentence will provide more accurate results than keywords or phrases.

“ no credential found in mobile app ”

Resolution: You must have at least one Control 2.0 (B version), NDEB or LEB or CTEB Engage device commissioned to that Engage site to have access to the Mobile Credential field. :

Can I remotely open the NDE80 with my phone app?

Resolution: The NDE80 locks do not support remote UnLock commands.You would need to interface to a 3rd party Access Control System.You can use Schlage Mobile credential with the NDEB model (just as a credential).:

Schlage Mobile Credential – Troubleshooting Errors

Resolution: Issue: “Credential Error” when trying to use Schlage Mobile Credential on iOS or Android. Resolution: Follow this guide to resolve issues with Schlage Mobile Credential errors: ...:

Will the Credential ID on the Isonas Pure Mobile change if they re-install the app?

Resolution: If the ISONAS Pure Mobile application is uninstalled then reinstalled on iOS, the Device ID will be renewed thus the credential will need to be re-enrolled.On Android the ID is linke...:

Can they add the same mobile credential to multiple sites?

Resolution: No, it will only work on 1 site. It will let them add it, but it will only work on the last one added. :

Can you batch enroll credentials to the Express software?

Resolution: No, you cannot. You will have to present each credential one at a time. :

Cannot add a mobile credential to an Engage user.

Resolution: We first have to make sure you have mobile credential enabled locks. The lock models should be: NDEB, LEB, CTE with MTB11 or MTB15 readers and Control 2.0 (BE467 and FE410) Make sur...:

Ask your question Entering your question as a complete sentence will provide more accurate results than keywords or phrases.

“ no credential found in mobile app ”

RELATED FAQS