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“ no credential found in mobile app ”

RELATED FAQS

Question
Answer
Why don't I don't see the Mobile Credential tab in my Engage web portal for Assigning Mobile Credentials?
You must have at least one 2.0 (B version) Engage device commissioned to that Engage site to have access to the Mobile Credential field. NDEB or LEB or CTEB.
Can I remotely open the NDE80 with my phone app?
The NDE80 locks do not support remote UnLock commands.  You would need to interface to a 3rd party Access Control System.
Schlage Mobile Credential – Troubleshooting Errors
Issue: “Credential Error” when trying to use Schlage Mobile Credential on iOS or Android. Resolution: Follow this guide to resolve issues with Schlage Mobile Credential errors: ...
Will the Credential ID on the Isonas Pure Mobile change if they re-install the app?
If the ISONAS Pure Mobile application is uninstalled then reinstalled on iOS, the Device ID will be renewed thus the credential will need to be re-enrolled. On Android the ID i...
Can they add the same mobile credential to multiple sites?
No, it will only work on 1 site. It will let them add it, but it will only work on the last one added.
Can you batch enroll credentials to the Express software?
No, you cannot. You will have to present each credential one at a time.
Cannot add a mobile credential to an Engage user.
We first have to make sure you have mobile credential enabled locks. The lock models should be:  NDEB, LEB, CTE with MTB11 or MTB15 readers and Control 2.0 (BE467 and FE410) Make sur...