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“
no credential found for Engage mobile
”
RELATED FAQS
Question
Answer
Why don't I don't see the Mobile Credential tab in my Engage web portal for Assigning Mobile Credentials?
Resolution:
You must have at least one Control 2.0 (B version), NDEB or LEB or CTEB Engage device commissioned to that Engage site to have access to the Mobile Credential field. :
Schlage Mobile Credential – Troubleshooting Errors
Resolution:
Issue: “Credential Error” when trying to use Schlage Mobile Credential on iOS or Android. Resolution: Follow this guide to resolve issues with Schlage Mobile Credential errors: ...:
Cannot add a mobile credential to an Engage user.
Resolution:
We first have to make sure you have mobile credential enabled locks. The lock models should be: NDEB, LEB, CTE with MTB11 or MTB15 readers and Control 2.0 (BE467 and FE410) Make sur...:
Schlage Mobile Credentials - Enrolling Into Multiple Sites
Resolution:
The same mobile number cannot be enrolled in more than one Engage site. :
Can I remotely open the NDEB with my phone app?
Resolution:
The NDEB, LEBxx, locks do not support remote unlock commands.You cannot remotely unlock any of the locks with the Engage software. You would need to be in front of the lock, or within BLE ran...:
How can I change the country code for the Engage Mobile credentials?
Resolution:
Currently, the Schlage Mobile Credential is supported for US usage only. The 1+ Country Code cannot be changed.:
What is included in the Schlage Mobile Access Solutions?
Resolution:
Schlage Control™ mobile enabled smart locks Schlage NDEB and LEB mobile enabled wireless locks Schlage MTB mobile enabled multi-technology wall mount readers Schl...: