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“ mobile credential range ”

Resolution: Currently, the Schlage Mobile Credential is supported for US usage only. The 1+ Country Code cannot be changed.:

Cannot add a mobile credential to an Engage user.

Resolution: We first have to make sure you have mobile credential enabled locks. The lock models should be: NDEB, LEB, CTE with MTB11 or MTB15 readers and Control 2.0 (BE467 and FE410) Make sur...:

Can the mobile credential be a master credential?

Resolution: Yes, you can make the mobile credential a master credential. Once deleted the Mobile number can be recreated into a master credential. All of the door files must be updated after recreati...:

Can the AD-Series and CO-Series magnetic card credential readers be set to read data from different magnetic card tracks?

Resolution: Customers will need to use the Schlage Utility Software (SUS) on the HHD lock programming device to set the desired magnetic track to be read for access control, if not using default Track 2&n...:

What is included in the Schlage Mobile Access Solutions?

Resolution: Schlage Control™ mobile enabled smart locks Schlage NDEB and LEB mobile enabled wireless locks Schlage MTB mobile enabled multi-technology wall mount readers Schl...:

Schlage Mobile Credentials - Enrolling Into Multiple Sites

Resolution: The same mobile number cannot be enrolled in more than one Engage site. :

Can I remotely open the NDEB with my phone app?

Resolution: The NDEB, LEBxx, locks do not support remote unlock commands.You cannot remotely unlock any of the locks with the Engage software. You would need to be in front of the lock, or within BLE ran...:

Schlage Mobile Credential – Troubleshooting Errors

Resolution: Issue: “Credential Error” when trying to use Schlage Mobile Credential on iOS or Android. Resolution: Follow this guide to resolve issues with Schlage Mobile Credential errors: ...:

Can they add the same mobile credential to multiple sites?

Resolution: No, it will only work on 1 site. It will let them add it, but it will only work on the last one added. :

Will the Credential ID on the Isonas Pure Mobile change if they re-install the app?

Resolution: If the ISONAS Pure Mobile application is uninstalled then reinstalled on iOS, the Device ID will be renewed thus the credential will need to be re-enrolled.On Android the ID is linke...:

Why don't I don't see the Mobile Credential tab in my Engage web portal for Assigning Mobile Credentials?

Resolution: You must have at least one Control 2.0 (B version), NDEB or LEB or CTEB Engage device commissioned to that Engage site to have access to the Mobile Credential field. :

How to enroll Pure Mobile credentials to the Isonas Pure Access Cloud?

Resolution: There are 2 ways you can enroll your mobile credential into the Isonas system. 1. You can enroll by presentation. 2. You can manually enroll the mobile credentia...:

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“ mobile credential range ”

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