Allegion
Terms of Use
Privacy Policy
Frequently Asked Questions
Ask your question
Entering your question as a complete sentence will provide more accurate results than keywords or phrases.
User questions
FAQs
Category List
“
locksmiths in my area
”
RELATED FAQS
Question
Answer
Who to contact?
Resolution:
Please refer to the Allegion Contact Us web page for all inquiries in North and South America. Contact Us for Europe, Middle East, India, Africa and Asia Pacific, ...:
How is a bitting list obtained?
Resolution:
A purchase order must by entered through Order Entry. Part number 50-123 for Schlage and 50-123F for Falcon. Reference the structure number (preferred) or an order num...:
Support for Sitemaster software.
Resolution:
Sitemaster support is handled by Matrix Security and all inquiries are directed to them.An FAQ for Sitemaster can be found hereTheir support line is 1-800-622-4893Videos and demo downloads ava...:
Do Steelcraft PW-Series doors and FP-Series frames meet FEMA Tornado Resistant requirements?
Resolution:
Steelcraft Paladin PW-Series doors and FP-Series frames meet FEMA Tornado Resistant requirements and have been designed and tested to meet the requirements of FEMA 361 guidelines and ANSI ICC 500...:
What cleaning suggestions would you provide to a customer should the hand reader be exposed to blood?
Resolution:
To clean the platen on a hand reader, apply a Windex-like product with a clean, soft cloth and allow it to air dry. The hand reader platen overlay has an anti-microbial surface. Should ...:
What is the maximum glass light size on a 3 hour (180 minute) fire rated door?
Resolution:
Maximum glass light sizes for 3 hour fire doors is as follows: Wire glass - not approved for use in 3 hour fire doors. Ceramic glass: UL & ITS/WH allow one (1) light with 100 square inc...:
Can I use the 4040/4040XP in high traffic areas?
Resolution:
The 4041/4040XP is a heavy duty door closer, designed for high traffic areas.: