Allegion
Terms of Use
Privacy Policy
Frequently Asked Questions
Ask your question
Entering your question as a complete sentence will provide more accurate results than keywords or phrases.
User questions
FAQs
Category List
“
lock only works in diagnostic mode
”
RELATED FAQS
Question
Answer
Why is the AD400 unlocked after I tested it with my SUS/HHD.
Resolution:
Or force a strike input to the PIM400-TD2. Short J8-1 and J8-2 (Door 1), Short J7-1 and J7-2 (Door 2) on the PIM400-TD2:
How does Privacy Mode work with Auto-Unlocks?
Resolution:
If the lock is NOT within an Auto-Unlock period when Privacy Mode is cancelled, the lock stays secured.:
How does Cache mode work on AD400 and AD300 locksets?
Resolution:
An AD400 granting credentials access in “cache mode” will blink the Schlage with the normal green LED, followed by a brief red Schlage LED flash, indicating no RF communication and access was grant...:
I get three green blinks of the Schlage key and it says motor stall on my SUS/HHD during diagnostics?
Resolution:
Just align the triangles per the installation instructions to allow full motor movement. - This will eliminate the SUS motor STALL report. - This will eliminate the three ...:
Can the AD-Series and CO-Series magnetic card credential readers be set to read data from different magnetic card tracks?
Resolution:
Customers will need to use the Schlage Utility Software (SUS) on the HHD lock programming device to set the desired magnetic track to be read for access control, if not using default Track 2&n...: