key wont turn cylinder

RELATED FAQS

Question
Answer
When CX99L-BE is not armed with key cylinder on the device or shunted by card reader, the exterior 996LBE lever trim will release.
A Primus key can operate a non Primus cylinder as long as the keyway is the same or the key is a multi-section.  Additionally, the cylinder must be pinned to be operated by the top cuts of the Prim...
The 09-900 mortise cylinder thumbturn has three handing options: right hand, left hand, and non-handed.  Handing of the cylinder is done by a check ball and spring placed in the housing a...
Also applies to the 09-900 XL12-196 mortise cylinder coin turn.
Coin turn will need to be on a separate line item, specify 09-487 x length (118, 114, 138).This cylinder coin turn is non-handed so it can rotate freely in both directions.
Existing Everest keys will not work in Everest 29 cylinders     Related solution: Can I upgrade to an Everest 29 system and use my new keys on my existing Everest cylinders?
Indicator not extended Indicator extended
The indicator on a cylindrical hotel lock is a small pin that projects outward from the face of the cylinder plug (Figure 1) when the inside push button is depressed.  When this pin is pr...
Falcon D series deadbolts will not accept Schlage Key-in-lever cylinders. The faceplate plug hole is smaller in diameter than the Schlage plug and does not fit flush when i...
For a Schlage "C"  keyway:  Specify "CP6" as the cylinder suffix when ordering  D100 or D200 locks (All other Schlage keyways are not available).
Check the following: Debris in the cylinder The cylinder cap could be too loose Incorrect pinning of the cylinder The cylinder plug is not returned to the neutral position with the cylinder s...