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“ Key stuck in new lock ”

Resolution: When unlocking the CO200 door by mechanical key override, the green led will be continuously ON until the key is released. This will occur after firmware CO.A.6 (or later) has been installed int...:

What would cause a key to get stuck in a cylinder?

Resolution: Check the following: Debris in the cylinder The cylinder cap could be too loose Incorrect pinning of the cylinder The cylinder plug is not returned to the neutral position with the cylinder s...:

CM Lock Manual Programming Disabled

Resolution: When trying to program a CM lock, it may display an error code with a solid green light and 10 read flashes. This indicates the lock has already been programmed with computer software and manual ...:

How do I identify the old Falcon T lock chassis versus the new T lock chassis?

Resolution: The date of manufacture printed on the chassis cover (see below), will determine if you have a revised or old chassis. Chassis manufactured mid-June 2013 will have the new improvements. The first...:

How do you remove an AL lock from a door?

Resolution: AL-Series and discontinued D Lever-Series locks use castle nuts to hold the chassis to the spring cages and to keep the chassis positioned in the door. This causes confusion at times when the lock ...:

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“ Key stuck in new lock ”

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