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“ key override does not work on ad lock ”

Resolution: ISOX card technology is no longer supported - contact XceedID sales:

Resolution: 4. PIM400/AD400 COM400 plug could be damaged! The small pins in the Main PCB board connection for the RF COMM board can get bent during installation of the RF COM400 board. If the PINs are be...:

What is the low battery threshold for the AD and CO Locks?

Resolution: CO200 & CO250 Disable coin cell Nuisance delay and blink, With CO.A.7 and SUS 4.10.2 or newer for CO200 and CO250, you can use the SUS/HHD, under Lock Properties, Edit, to de-select, DISABLE, t...:

Is the AD CO with a 993 chassis compatible with the Von Duprin 33A exit device?

Resolution: No, the 33A is not compatible with the AD and CO 993 chassis units. The 33A can only be driven in a clockwise direction. This would restrict it to right hand installs only.:

Will the Schlage AD trim work with Von Duprin 98 / 9975 Mortise lock devices?

Resolution: The AD200, 250, 300, and 400 trims will work with the Von Duprin 98/9975 mortise Exit Devices.:

How does Dynamic Channel Switching (DCS) work on the AD-Series?

Resolution: Setting Dynamic Channel Switching 1) Connect and couple the SUS to the PIM400 you intend to change. See the SUS User Guide for details 2) Under “PIM Properties” and the “Edit” tab is ...:

How does Privacy Mode work with Auto-Unlocks?

Resolution: If the lock is NOT within an Auto-Unlock period when Privacy Mode is cancelled, the lock stays secured.:

Why does the Schlage button light up “Green” when I open the door?

Resolution: When unlocking the CO200 door by mechanical key override, the green led will be continuously ON until the key is released. This will occur after firmware CO.A.6 (or later) has been installed int...:

What process should be followed to change the Credential Reader type on a AD-Series lock?

Resolution: The process to change the Credential Reader on an AD-Series lock is as follows: Note: To ensure firmware compatibility of the lock and reader, it is important that the firmware in the LOCK and the...:

What is the minimum and maximum door thickness for the AD and CO series locks?

Resolution: The minimum door thickness that the AD or CO series lock will mount on is 1 3/8". Be advised that this will require additional spacers to be ordered separately to allow the lock to mount...:

Can the NL key override be used on Chexit Rim or Vertical Rod devices?

Resolution: The NL key override will not open the door while Chexit rim or vertical rod device is in the arm mode.:

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“ key override does not work on ad lock ”

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