issues communicating with hand readers

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When the Ethernet communications suddenly stop working on a biometric hand reader, there is the set of questions to ask the customer to start the troubleshooting process.  They are detail orie...
If a hand reader has an ethernet or modem card installed, the RS-232 port will be automatically configured as a printer output and RS-232 option removed from the SET SERIAL menu.  In order to ...
If an access control system is not available to test the card output on a hand reader, this card emulation test can be done to verify the card format is correct.  These steps will guide you in...
Yes, the F-series SDK includes commands that will work with the E-series, but not all SDK commands are compatible with the E-series. The Programming Guide (which is included with the SDK) lists wha...
Yes, press the * (asterisk) key 10 times on the reader.  The serial number will be displayed.  A second way of locating the serial number on the reader is to visually check...