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Issue with credentials
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RELATED FAQS
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Schlage Mobile Credential – Troubleshooting Errors
Resolution:
Issue: “Credential Error” when trying to use Schlage Mobile Credential on iOS or Android. Resolution: Follow this guide to resolve issues with Schlage Mobile Credential errors: ...:
Why doesn't my AD lock go into Construction Mode?
Resolution:
Update your device firmware to the latest version to fix this early design / feature update:
Schlage Engage - "Credential has been used in the past and cannot be reused" Error
Resolution:
This error indicates the credential was previously designated as a master credential on that site and was deleted. Deleted master credentials cannot be used again on the same site. Recommend ...:
I cannot see the Credential Badge ID number of an enrolled credential in Engage.
Resolution:
If the badges are locally enrolled at a Engage lock, the cards or fobs only show as Credential 1 or Credential 2 etc. The Card IDs are only visible if you are using smart credentials and...:
Cannot add a mobile credential to an Engage user.
Resolution:
We first have to make sure you have mobile credential enabled locks. The lock models should be: NDEB, LEB, CTE with MTB11 or MTB15 readers and Control 2.0 (BE467 and FE410) Make sur...:
When adding a credential or updating a credential I get an error that the No Tour Credentials Are Full.
Resolution:
The No Tour function only allows writing to 11 sectors on the fob. Each lock added to a user uses 1 sector. Once those 11 sectors are full, No Tour is not available. You can still ...: