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Issue with credential mobile
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Schlage Mobile Credential – Troubleshooting Errors
Resolution:
Issue: “Credential Error” when trying to use Schlage Mobile Credential on iOS or Android. Resolution: Follow this guide to resolve issues with Schlage Mobile Credential errors: ...:
Cannot add a mobile credential to an Engage user.
Resolution:
We first have to make sure you have mobile credential enabled locks. The lock models should be: NDEB, LEB, CTE with MTB11 or MTB15 readers and Control 2.0 (BE467 and FE410) Make sur...:
What is included in the Schlage Mobile Access Solutions?
Resolution:
Schlage Control™ mobile enabled smart locks Schlage NDEB and LEB mobile enabled wireless locks Schlage MTB mobile enabled multi-technology wall mount readers Schl...:
Can I remotely open the NDE80 with my phone app?
Resolution:
The NDE80 locks do not support remote UnLock commands.You would need to interface to a 3rd party Access Control System.You can use Schlage Mobile credential with the NDEB model (just as a credential).:
Schlage Mobile Credentials - Enrolling Into Multiple Sites
Resolution:
The same mobile number cannot be enrolled in more than one Engage site. :
How to enroll Pure Mobile credentials to the Isonas Pure Access Cloud?
Resolution:
There are 2 ways you can enroll your mobile credential into the Isonas system. 1. You can enroll by presentation. 2. You can manually enroll the mobile credentia...:
Can they add the same mobile credential to multiple sites?
Resolution:
No, it will only work on 1 site. It will let them add it, but it will only work on the last one added. :
Will the Credential ID on the Isonas Pure Mobile change if they re-install the app?
Resolution:
If the ISONAS Pure Mobile application is uninstalled then reinstalled on iOS, the Device ID will be renewed thus the credential will need to be re-enrolled.On Android the ID is linke...: